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ST2010 > (IT) Help Desk
This SharePoint solution helps IT teams service requests from inception through to cause identification, initial solution, escalation and resolution.  Automated task oriented pages display relevant information for each service request and an integrated knowledge base system.  Dashboards help management track customer satisfaction with metrics such as issues resolution time, survey results, customer specific dashboards and customer service representative performance. We can add custom views and personalize for each staff person by using audiences and link to data contained in other software systems as suits your business requirements.

 

 Announcements

 
Judy Smith joins the IT Help Desk 
by Paul StankiewiczNo presence information		 8/2/2011 2:50 PM

Welcome Judy. Stop over and say Hi to Judy.​

 
 

 My Active Service Requests

 
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